Contact Luma University

Luma University main switchboard: 01234 567800 (Monday to Friday 08:30–17:00). The switchboard connects callers to departments across the Edgewater campus and can provide general directions and public event information.

Postal address: Luma University, Edgewater Campus, University Way, Luma, West Midlands, LU1 4QT, United Kingdom.

General enquiries email: enquiries@luma.ac.uk. We aim to respond within two working days.

Undergraduate Admissions handles UCAS applications, open day bookings and Clearing enquiries.

Email: admissions@luma.ac.uk Telephone: 01234 567801 Clearing hotline (August): 01234 567801 Hours: Monday to Friday 09:00–17:00; extended hours on A-level results day

Location: Admissions Centre, ground floor, Main Building, Edgewater Campus. Drop-in visitors should report to reception for visitor passes.

Registry manages student records, enrolment, transcripts, degree certificates, extenuating circumstances and graduation registration.

Email: registry@luma.ac.uk Telephone: 01234 567803 Hours: Monday to Friday 09:00–16:30

Certificate and transcript requests are processed through the online portal; allow ten working days for standard requests. Graduation queries should include your student ID and ceremony date where applicable.

Finance handles tuition fee payments, instalment plans, bursary payments and sponsor invoicing for home and international students.

Email: finance@luma.ac.uk International fee enquiries: international-finance@luma.ac.uk Telephone: 01234 567804 Hours: Monday to Friday 09:00–16:30

Visit the Finance Office in the Student Services building with photo ID for in-person queries about account balances. Payment plans must be arranged before enrolment deadlines.

Student Services provides general welfare support, financial advice, counselling referrals and signposting to specialist teams.

Email: studentsupport@luma.ac.uk Telephone: 01234 567802 Hours: Monday to Friday 09:00–17:00

The Wellbeing Hub in the former chaplaincy building houses counselling, disability support and chaplaincy services. Drop-in sessions run weekdays 10:00–16:00 during term time.

IT Support assists with password resets, Wi-Fi connectivity, software access, student email and learning technology.

Email: itsupport@luma.ac.uk Telephone: 01234 567805 Self-service portal: support.luma.ac.uk Hours: Monday to Friday 08:30–18:00; Saturday 10:00–14:00 during term

The IT Service Desk is located in the library foyer. Out-of-hours critical issues affecting university systems are reported through the portal emergency option.

The Accommodation Office manages halls applications, room allocations, contracts and maintenance reporting for university residences.

Email: accommodation@luma.ac.uk Telephone: 01234 567806 Hours: Monday to Friday 09:00–17:00; extended hours during move-in weekend

Reception desks operate in Riverside Hall and Beacon Court during arrival periods. Emergency maintenance out of hours: 01234 567807.

The International Office supports visa compliance, CAS queries, airport pickup registration and orientation for overseas students.

Email: international@luma.ac.uk Telephone: 01234 567808 Hours: Monday to Friday 10:00–16:00

Located in the Student Services building alongside Student Services general enquiries. CAS requests are processed through the applicant portal; allow ten working days during peak periods.

Luma railway station is a fifteen-minute walk from the Edgewater campus main entrance. Direct trains operate from Birmingham New Street (25 minutes), Wolverhampton (20 minutes) and Coventry (35 minutes).

Bus routes 51 and 73 stop at University Way. Limited visitor parking is available in Car Park A; blue badge holders should contact estates@luma.ac.uk for reserved spaces.

Sat nav postcode: LU1 4QT. The campus is signposted from the M6 junction 10 and A41 Luma bypass.